Privacy Policy

Effective date: September 30, 2024

Welcome to 10-20.io! Your privacy is critically important to us, and we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, and what rights you have regarding your data.

1. Information We Collect

We collect personal information that you provide to us and that is generated during your use of our service, including:

• Name: Used for identification within the platform.
• Email Address: Used for communication, account identification, and authentication.
• Phone Number: Collected to facilitate contact and notifications if required by your organization.
• Location Data: Real-time latitude and longitude coordinates collected during login and usage for tracking and mapping purposes.
• Timestamp of Login and Logout: Recorded for activity tracking and audit purposes.
• Product Interaction: Information about how you use the app, including navigation and feature usage, to improve functionality.
• Crash Data: Information related to app crashes to diagnose and resolve technical issues.
• Performance Data: Metrics related to app performance, such as loading times and responsiveness.
• Other Diagnostic Data: Additional technical information to ensure app reliability and security.

2. How We Use Your Information

We use the information we collect in the following ways:

• To provide and maintain our service.
• To display your real-time location to authorized users (such as your supervisors or dispatchers).
• To track login and logout activity for operational and security purposes.
• To improve the accuracy, functionality, and reliability of the platform.
• To diagnose and resolve technical issues, including crashes and performance bottlenecks.
• To communicate with you about updates, security alerts, and account-related information.

3. Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your information in the following situations:

• With authorized personnel within your organization (such as supervisors or commanders) to display your location and activity.
• To comply with legal obligations, such as law enforcement requests or court orders.

4. Data Security

We take data security seriously and have implemented technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Your Data Rights

You have certain rights regarding your data, including:

• The right to access the personal data we hold about you.
• The right to request corrections or updates to your information.
• The right to request the deletion of your data, subject to applicable legal obligations.

6. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on our website or app.

7. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Email: support@10-20.io